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FAQ: General

Guarantee & Warranty
Here at Caseking, customer satisfaction is our top priority. Because of ...
How can I claim my warranty?
When sending a warranty request, please include, multiple images of the ...
Where can I review your privacy policy?
You can review our official privacy policy here: https://www.noblechairs...
My order was lost or arrived damaged.
We’re sorry to hear that! Please submit a support ticket and we’ll look ...
Can I cancel or change my order?
Yes — as long as we receive your request in time.👉 Please submit a suppo...
I entered the wrong product or shipping address — can I change it?
Please create a support ticket, and one of our agents will change or can...
Where is my order? It’s delayed.
Delivery networks are under high demand, and delays can happen. Your pac...
Which noblechair fits my height/weight?
The recommended height for our noblechairs varies depending on the serie...
Welcher Gaming Stuhl passt zu meiner Größe/meinem Gewicht?
Die empfohlene Körpergröße für die noblechairs variiert je nach Serie: L...
Can I request a VAT refund or VAT chargeback?
Unfortunately, we’re not able to provide VAT refunds or VAT chargebacks ...
How can I remove the gas lift?
Removing from the rocking mechanismPlace the rocking mechanism on the fl...
Can I purchase spare parts outside the warranty or guarantee separately?
Spare parts including armrests, castors, the wheelbase, the tilt mechani...
How do I care for my noblechairs gaming and office chair?
For those looking to maintain and clean their Real Leather, PU Leather, ...
How do I assemble a noblechairs gaming chair?
Each package contains an easy-to-understand assembly manual. Following t...
How can I return my order?
If you purchased your item directly from our online shop, please contact...
What is the return policy?
Orders shipping from our delivery partner Caseking are In line with the ...
How long does delivery take?
Orders are generally received within 3 – 7 business days depending on th...
What are the shipping costs?
Shipping costs vary depending on the destination and product. Shipping i...
Why do I receive an invoice from Caseking?
Caseking are our delivery partners across a large part of Europe. Our we...
How will I be informed about the status of my order?
As soon as your order is received, you will be sent an automatic order c...
I ordered a noblechairs, however, I would like to change the model or additional items.
In the event you’ve already placed an order, please contact us via our c...
Is payment by installments possible?
Payment by installments is possible in some regions via PayPal.
What payment methods do you support?
Noblechairs.com accepts payments via Visa, Mastercard, and PayPal.
Does noblechairs offer Vegan chairs?
We offer a range of chairs that are 100% Vegan Friendly including all PU...
Are noblechairs products certified for office use?
All chairs have the certification for office chairs from the German Inst...
How do I delete my customer account?
You can delete your customer account yourself under the settings of your...
Are the wheels (casters) suitable for soft or hard floors?
Our casters are suitable for both hard and soft floors. The statement "S...
What is the difference between Real Leather and PU Leather?
a) FeelReal leather, especially full-grain leather and our top-grain lea...
What is the Hybrid Vinyl / PU Leather material?
Produced in Germany, and exported for production of our chairs, the Hybr...
What materials are used in noblechairs?
The foundation of a noblechairs gaming and office chairs is a solid stee...