What information should I provide when contacting support? What information should I provide when contacting support?

What information should I provide when contacting support?

To help us assist you as quickly as possible, please include the following information when contacting support:

  • Your full name and email address
  • Your order number or invoice number (if available)
  • The product model you are referring to
  • A detailed description of your question or issue
  • Photos or videos, if they help illustrate the problem

Providing complete information from the start helps our team process your request more efficiently and avoid unnecessary delays. 

 

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