Yes — as long as we receive your request in time.
👉 Please submit a support ticket immediately.
If your order has already shipped, you can simply refuse the delivery. It will return to us automatically, and we'll issue your refund. Please note that returns are processed by our partner shop, and are handled only in the order they are received.
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Articles in this section
- How can I get a copy of my invoice?
- Warranty & Package Forwarding Services
- My order was lost or arrived damaged.
- Can I cancel or change my order?
- I entered the wrong product or shipping address — can I change it?
- Where is my order? It’s delayed.
- Can I request a VAT refund or VAT chargeback?
- How can I return my order?
- What is the return policy?
- How long does delivery take?