As soon as your order is received, you will be sent an automatic order confirmation by email. Depending on the shipping destination, our delivery partner Caseking will send a further email when the item has shipped.
Please note that occasionally, there may be some delays in receiving the order confirmation. Don't worry - if you do not receive a confirmation or tracking within 24 hours, please reach out to us directly via our contact form.
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Articles in this section
- How can I get a copy of my invoice?
- Warranty & Package Forwarding Services
- My order was lost or arrived damaged.
- Can I cancel or change my order?
- I entered the wrong product or shipping address — can I change it?
- Where is my order? It’s delayed.
- Can I request a VAT refund or VAT chargeback?
- How can I return my order?
- What is the return policy?
- How long does delivery take?