If you have already placed an order, please contact us through our Contact Us page as soon as possible.
Please note that the time available to modify an order is very limited and depends on the region, retailer, and fulfillment center processing your order. Once an order has entered the fulfillment process, changes may no longer be possible.
In many cases, orders that have already been processed cannot be modified directly. Instead, the existing order may need to be canceled and a new order placed with the desired items or chair model.
As processes, delivery partners, and local regulations may vary by country and sales channel, the available options can differ depending on where the order was placed. Our support team will review your specific order and advise you on the best available solution.
Articles in this section
- How can I get a copy of my invoice?
- Warranty & Package Forwarding Services
- My order was lost or arrived damaged.
- Can I cancel or change my order?
- I entered the wrong product or shipping address — can I change it?
- Where is my order? It’s delayed.
- Can I request a VAT refund or VAT chargeback?
- How can I return my order?
- What is the return policy?
- How long does delivery take?