No. A valid proof of purchase (invoice or receipt) is mandatory to process a warranty claim. Without proof of purchase, we cannot verify the purchase date or entitlement to warranty coverage and therefore cannot process the warranty claim.

Please have the following information available so we can review your request:

• Original proof of purchase (invoice or receipt)
• Product serial number (if available)
• Detailed description of the issue
• Photos or videos of the defect or damage (if applicable)

Warranty claim process

1. First, contact the retailer where you purchased your product. They are your first point of contact during the statutory warranty period.
2. If you cannot reach the retailer or do not receive timely assistance, you can contact our customer support at .
3. After you submit the required documents, we will review the case and inform you of the next steps.
4. Depending on the outcome of the review, a repair, replacement, or another appropriate solution may be provided in accordance with the applicable statutory provisions.

Please note:

The warranty covers only manufacturing, material, or workmanship defects. The following are not covered, among other things:

• Damage caused by improper use, misuse, or neglect
• Damage caused by accidents or overloading
• Defects caused by incorrect assembly
• Unauthorized modifications or repairs by unauthorized persons
• Normal wear and tear
• Damage caused by natural events such as fire, flooding, or earthquakes
• Damage not attributable to a manufacturing or material defect

Return and refund policies may vary depending on the retailer and region. The applicable statutory provisions and consumer rights of the country in which the product was purchased apply.

What would you like to do next?
 

• Order a replacement part under the 2-year warranty?

  If you would like to request a replacement part within the two-year warranty period, please click on "Replacement Part Request (Warranty)".

   

• Would you like to request a no-obligation quote for replacement parts?

  If your product is more than two years old and you would like to order a replacement part, please select "Paid Replacement Part Order".