Yes, as long as your spare parts order has not yet been shipped, it can generally be changed or canceled.

This applies to spare parts orders that are processed manually by our Customer Support team. Please contact us as soon as possible so that we can take your request to change or cancel the order into account.

Please note that different rules may apply to orders placed directly through our online store. For more information, please see the online store’s terms and conditions for ordering and shipping.

What would you like to do next?
 

• Order a spare part under the two-year warranty?

  If you would like to request a spare part within the two-year warranty period, please click "Spare Part Request (Warranty)".

   

• Would you like to request a non-binding quote for spare parts?

  If your product is more than two years old and you would like to order a spare part, please select  "Paid Spare Parts Order".